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| Business - Cooperatives - Telecommunications |
 | The Phone Co-op
http://www.thephone.coop/
The UK's only cooperatively owned telephone and internet service provider. |
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| Business - Telecommunications |
 | LBA Associates
http://www.lbagroup.com/
Collocation of cellular, PCS and wireless antennas on AM towers. |
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| Business - Telecommunications - Associations |
 | International Communications Industries Association-ICIA
http://www.infocomm.org/
Educating, training and certifying the communications industry. |
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 | The National Association of Radio and Telecommunications Engineers (NARTE)
http://www.narte.org/
Grants certification in telecommunications, electromagnetic compatibility and electrostatic discharge control. FCC commercial license exams also administered. |
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 | National Association of Regulatory Commissioners (NARUC)
http://www.naruc.org/
NARUC is an association comprised of the Commissioners from utility regulatory bodies in each state (i.e., Public Service Commissions (PSC), Public Utilities Commissions (PUC) |
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 | Canadian Telecommunication Consultants Association
http://www.ctca.ca/
Canada's only professional association of independent telecommunications consultants. |
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 | Telecom.eu.org
http://www.telecom.eu.org/
Campaigning for fair telephone charges for all European telephone subscribers. |
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 | Telecommunications Benchmarking International Group
http://tbig.org/
TBOG - Business process engineering, leading member companies to exceptional performance and recognition by their customers. |
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 | Global Billing Association
http://www.billing.org/
Representing the telecommunications billing industry. |
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 | Telecommunications Industry Association (TIA)
http://www.tiaonline.org/
Full-service trade association representing providers of communications and information technology products and services in the global marketplace. |
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 | National Association of Telecommunication Officers and Administrators - NATOA
http://www.natoa.org/
Professional association of municipal, state, county, and federal telecommunication officers and administrators. |
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 | Alliance for Telecommunications Industry Solutions - ATIS
http://www.atis.org/
ATIS is a membership organization that provides the tools necessary for the industry to identify standards, guidelines and operating procedures that make the interoperability of existing and emerging telecommunications products and services possible. |
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 | National Coordinating Center for Telecommunications
http://www.ncs.gov/ncc
Government/industry center that provides emergency response capabilities for the US government and the telecommunications industry. |
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 | International Institute of Communications
http://www.iicom.org/
The Institute's purpose is to explore and debate critical issues in communications and their economic, cultural, social and public policy impact. |
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 | United States Telephone Association
http://www.usta.org/
Broad based association for the local exchange carrier industry. |
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 | OPASTCO.org
http://www.opastco.org/
The Organization for the Promotion and Advancement of Small Telecommunication Companies |
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 | Mobile Telecoms Advisory Group
http://www.mobilemastinfo.com/
UK-based group provides information on mobile phone health issues, summaries of health reports, explanations of base stations and mobile masts, and planning policies and best practice models for mast developments. |
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 | National ITFS Association
http://itfs.org/
A non-profit, professional organization of Instructional Television Fixed Service (ITFS) licensees. |
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 | Telecommunications Executive Network (TEN)
http://www.gateway10.com/
A networking association for senior executives within the telecommunications industry and its periphery, holding quarterly CEO panel sessions and cocktail receptions |
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 | National Centrex Users Group (NCUG)
http://www.centrexncug.org/
Provides a platform to deal with issues associated with regulation, product development, and delivery of Centrex, DMS, PBX, ILEC, CLEC, network, and paging products and services. |
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 | Federation of Telecoms Engineers of the EC
http://www.fitce.org/
An international association that is committed to affecting telecommunication developments throughout Europe and the rest of the world. |
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 | National Association of Minorities in Communications
http://www.namic.com/
NAMIC is an organization which educates, advocates and empowers for the cause of diversity in the telecommunications industry. |
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 | Indiana Telecommunications Association
http://www.itainfo.org/
(ITA) A non-profit trade association representing Indiana's telecommunications industry. |
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 | Telecom Trader
http://www.telecomtrader.com/
U.S. network of communications contractors representing a full spectrum of telecommunications services. |
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 | Rural Telecommunications Congress
http://ruraltelecon.org/
Facilitates the growth and development of rural telecommunications infrastructure, applications, and policy. |
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 | International Inbound Services Forum
http://www.iis-forum.com/
The homepage of the International Inbound Telecommunications Services for carriers providing international freephone (toll free)services, Home Country Direct services and other inbound services internationally. |
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 | European Competitive Telecommunications Association
http://www.ectaportal.com/
Telecom industry association portal for telecom news, events, conferences and exhibitions. |
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 | European Telecommunications Network Operators' Association
http://www.etno.be/
ETNO is the voice of Europe's telecoms and electronic communications operators in Brussels. |
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 | New York State Telecommunications Association
http://www.nysta.com/
Advocate for New York's telecommunications industry. |
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 | Telecommunication Association of Michigan
http://www.telecommich.org/
Association serving Michigan's ILECs, CLECs, wireless providers, cable TV providers, and other firms specializing in the telecommunications industry. |
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 | Avema Global Alliance
http://www.avemaglobal.com/index.html
A global network of specialized telecom consulting and service firms providing support to multinational corporations. Focus is on helping companies manage and reduce telecom costs. |
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 | National Telephone Cooperative Association (NTCA)
http://www.ntca.org/
Non-profit association representing small and rural telephone cooperatives and commercial companies. Member services include government affairs, educational and public relations programs and legal and industry representation. |
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 | IP/MPLS Forum
http://www.ipmplsforum.org/
International, non-profit association of service providers, equipment vendors, testing centers and enterprise users. |
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 | European Information & Communications Technology Industry Association
http://www.digitaleurope.org/
Dedicated to improving the business environment for the European information and communications technology and consumer electronics sector. |
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| Business - Telecommunications - Call Centers |
 | Datapoint
http://www.datapoint.com/
Provides call center management services. |
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 | Ulysses Learning
http://www.ulysseslearning.com/
Contact center simulation-based training program for customer service, sales and coaching. |
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 | Adeptel
http://www.800adept.com/
A multi-service telecommunications bureau offering long distance or 800/900 business services. |
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 | Comsys Multi Media Services
http://www.cmm-services.co.uk/
Automated and multi media telecommunication service platform for self-help and high response inbound or outbound campaigns. Utilization of IVR, call and contact centre technology, text-to-speech, speech recognition, SMS, fax, email and access numbers. |
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 | call-centres.com
http://www.call-centres.com/
Information site for the global call centre industry. |
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 | Contactual
http://www.contactual.com/
Web-hosted applications service provider of customer contact center solutions with integrated interface for all channels of customer contact such as phone, email and web chat. |
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| Business - Telecommunications - Call Centers - Consulting |
 | Help-Line
http://web.helpline.fr/
(FR) - Offers IT support consulting services for value-added call centers of large corporations. Website in both French and English. |
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 | Eric Fraterman Consulting
http://www.customerfocusconsult.com/
(CA) - Customer service consultant specializing in client satisfaction, retention and loyalty. |
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 | Call Center Learning Solutions (CCLS)
http://www.callcentertraining.com/
(US) - Specializes in skills training for call center agents and managers through various online courses and e-books. |
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 | ITES Alliance Advisory
http://itesa.com/
(US) - Provides consulting to companies on matters such as call center outsourcing and off-shoring. |
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 | Oetting & Company
http://www.oetting.com/
(US) - Consultants in call center and teleservices design and operations. |
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 | InRound Innovations Inc.
http://www.inround.com/
(CA) - Company offers IT and management consulting for contact centres and call centres. |
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 | Amtech Marketing, Inc.
http://www.amtechmarketing.com/
(US) - Provides performance improvement, turnover reduction, training, technology selection, and management recruitment. |
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 | Vocal Laboratories Inc.
http://www.vocalabs.com/
(US) - Quality monitoring services with live "panel" members. Provides feedback on the effectiveness of contact center representatives, voice response system, or speech recognition application. |
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 | TeleSolutions Consulting
http://www.tsc-online.com/
(US) - Full service training and business consulting company, serving the call center industry and telemarketing businesses. |
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 | Intervox Group
http://www.intervoxgroup.com/
(US) - A management and technology consulting firm specializing in call center and customer relationship management. |
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 | M&C Associates
http://www.m-cassociates.com/
(US) - Providing knowledge, experience, and counsel in support of call center services. |
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 | Customer Relationship Metrics
http://www.metrics.net/
(US) - Produces customer relationship management research. |
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 | CCT Group, Inc.
http://www.cctgroup.com/
(US) - Provides call center consulting services focused on operational and service needs. |
|
 | The Northridge Group, Inc.
http://www.northridgegroup.com/
(US) - Offering consulting services for call centers including assessment of technology tools, best practices and benchmarking, call handling processes and procedures, customer retention strategies. |
|
 | Customer Solutions Group
http://www.askcsg.com/
(US) - Consulting firm specializing in inbound and outbound customer contact centers. |
|
 | The Primas Group
http://www.primas.net/
(US) - Consulting team of call center professionals specializing in design and development of IVR, ACD and CTI systems. |
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 | GDS Communications, Inc.
http://www.callgds.com/
(US) - Offering training, scripting, programming and reporting services based around Nortel products. |
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 | Harrington Consulting Group, Inc.
http://www.harringtonconsultinggroup.com/
(US) - Operations consulting company specializing in customer contact management and call center engineering. Services include site selection analysis and resource management. |
|
 | Sagess, Inc.
http://www.sagess.com/
(US) - Consulting and managed services firm offering contact center and telecom infrastructure solutions. |
|
 | Contact Center Professionals, Inc.
http://www.contactcenterpro.com/
(US) - Independent consultants specializing in call centers, contact centers and customer relationship management. |
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 | Barbara Burke & Associates
http://www.barbaraburke.com/
(US) - Professional speaker and trainer of customer service supervisors and staff to improve call center performance. |
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 | FurstPerson
http://www.furstperson.com/
(US) - Recruitment consulting firm specializing in helping call centers find, hire and keep top performers. |
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 | Advanced Call Centre Consulting
http://www.accs-consulting.com/
(CA) - Offers contact centre technology and workforce management consulting. Features project management, strategic planning, cost benefit analysis and cost reduction studies. |
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 | Berring Hine Consulting Group
http://www.berring.co.uk/
(UK) - Consulting firm which works with public sector organisations to improve helpline and call centre service delivery. |
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 | Lieber & Associates
http://www.lieberandassociates.com/
(US) - Chicago-based consulting firm with focus on enhancing and integrating call centers in order to increase sales and improve customer service. |
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 | BPA International
http://www.bpaworldwide.com/
(UK, US, SE) - Offers call center consulting and services. Features staff training, mystery shopping, call center performance management and customer satisfaction surveys. |
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 | Do Not Call Protection, Inc.
http://www.do-not-call-list.biz/
(US) - Automatic do not call list compliance for call centers. Do not call list protection advice provided. |
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 | Inbound Call Center Services
http://www.inbound-call-center-services.com/
(US) - Offers free consulting on locating the best service provider for your inbound call center needs. |
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 | Zici
http://www.zici.net/
(NZ, US, AU) - Provides call accounting solutions, call centre management and corporate directory solutions. |
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 | Call Center Depot
http://www.callcenterdepot.com/
(US) - Tools for call center professionals including associations, books, newsletters and consulting services. |
|
 | Dial Interactive
http://www.dialinteractive.com/
(US) - Call centre technology consultants. Offers call center assessment, call flow/IVR re-engineering, technology RFP management and reporting assessment. |
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 | e-talk Corporation
http://www.etalk.com/
(US) - Provider of contact center management solutions including performance monitoring and measurement. |
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 | NonZero Ltd
http://www.nonzero.co.uk/
(UK) - Management consultancy who offer implementation of Cisco ICM solutions in call centres both in the UK and offshore. |
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 | Contact Knowledge LLC
http://www.contactknowledge.com/
(US) - A consultancy that offers call center assessment services. Also a value added reseller. |
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 | DJN Solutions
http://www.djnsolutions.co.uk/
(UK) - Provide design and implementation services for call centre equipment. |
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 | Ascentys
http://www.ascentys.com/
(ZA) - Global operation which offers management consultancy services to a broad range of sectors. |
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 | 24Customer
http://www.24customer.com/
(NL) - Worldwide independent consultancy firm with a method of working to decrease costs and to increase sales. |
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 | Xantech Corporate Communications
http://www.xantech.co.za/
(ZA) - Independent consultancy firm which provides help in the selection of technology solutions. |
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 | HyperQuality
http://www.hyperquality.com/
(US, IN) - Provides quality monitoring services. This company monitors customer communications and provide daily quality reports. |
|
 | Contact Center Compliance
http://www.dnc.com/
Online "Do Not Call" list cleaning. Provides a free trial of cleaning services. |
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 | Chris Collie Associates
http://www.chriscollieassociates.com/
(US) - A call center/teleservices e-learning and training company. |
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 | At Random Communications
http://www.arllc.com/
(US) - Quality monitoring consultants who assess the level of customer service provided through call monitoring, mystery shopping and customer surveys. |
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 | Perfformiad
http://www.perfformiad.com/
(UK) - A consultancy with a focus on balancing the management of customer focus against business performance. |
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 | Casama_Morton Training Service
http://casamamorton.tripod.com/
(PH) - Provides training and recruitment services for call centers located in the Philippines. |
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 | The Taylor Reach Group
http://www.thetaylorreachgroup.com/
(CA, AU) - Customer relationship consulting. Free monthly newsletter. |
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 | Darryl Beckford Limited
http://www.darrylbeckford.co.uk/
(UK) - An independent contact centre consultant. Services offered include design, planning, advice and project management. |
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 | WADE Consulting Group
http://www.wadeconsultinggroup.com/
(US) - Management and technology consulting group. |
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 | The Call Center School
http://www.thecallcenterschool.com/
(US) - Call centre training and consulting services. |
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 | CI2I
http://www.sacallcentres.com/
(ZA) - Consultancy firm with services focussed on helping people outsource to South African call centres. |
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 | Touch Point Associates
http://www.touchpointassociates.com/
(US) - Call center consultants specializing in increasing productivity, updating systems and technology and implementing morale building strategies. |
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 | Maximum Network Solutions
http://www.maxnet.co.uk/
(UK) - Offers statistical analysis and reporting, CTI/IVR integration, disaster recovery planning, technology tools assessment and call center design. |
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 | Contact Centre Action
http://www.ccaction.com.au/
(AU) - Provides consultancy in the people, process, workflow, efficiency aspects of call centres. |
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 | eForte Systems
http://www.efortesys.com/
(US) - Provides onsite call center consulting and offshore advisory consulting services. |
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 | Kathy Sisk Enterprises
http://www.kathysiskenterprises.com/
(US) - Specializing in training, consulting, recruiting and outsourcing for the call center industry. |
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 | Kramer & Associates
http://www.kramerandassociates.com/
(US) - Call center consulting firm specializing in eBusiness integration, audits, CRM, consolidation, BPR, technology assessment, and start-up. |
|
 | Kingsland Scott Bauer Associates
http://www.ksba.com/
(US) - Architects, planners, interior designers and project managers. Provide call center site design. |
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 | RXPerience
http://www.rxp.co.uk/
(UK) - Offers a range of management consultancy services for call centres. |
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 | McIntosh & Associates
http://www.mcintoshassociates.com/
(US) - Focused on efficiency and customer satisfaction. Provide sales, customer service, technical support and CRM expertise. |
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 | Stevens Communications
http://www.stevenscom.com/
Manufacturer of call center software and offers consulting services to telecommunication companies. |
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 | Contact Strategies
http://www.contactstrategies.com/
Services include quality assurance program development and implementation, performance management, workforce planning and scheduling, and operation assessments and training. |
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 | DNC Solution Inc.
http://www3.dncsolution.com/
(US) - Call center compliance consulting for all federal, state and DMA do-not-call lists as well as in house lists. |
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 | CSBA
http://www.csba.com.au/
Provides research-based, customer service consultancy, focussing on call centre performance. Description of services, news and events. Australia. |
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 | Rostrvm Solutions
http://www.rostrvm.com/
(UK) - A consulting company that delivers professional services and practical tools to support contact centers. |
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 | Call Center Training Solutions
http://www.callcentertrainingsolutions.com/
Offers training for telemarketers, customer service representatives and call center managers. Based in Plantation, Florida. |
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 | International Customer Management Institute
http://www.icmi.com/
(US) - An international training and consulting firm, providing educational seminars and materials for managers of incoming call centers. |
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| Business - Telecommunications - Call Centers - Equipment |
 | Eon Communication
http://www.eoncc.com/
Products which integrate and manage voice, e-mail and Internet communications for call processing centers. |
|
 | EasyRun
http://www.easyrun.com/
Communication software which offer graphical control over call centers and other businesses telephony functions. |
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 | Enablx
http://www.enablx.com/
New Jersey based provider of call center and related customer service solutions. |
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 | Five9
http://www.five9.com/
Offers Internet hosted predictive dialer, ACD, and CRM for call center applications. Service requires no hardware other than telephones and a broadband connection. |
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 | GTL Limited
http://www.gtllimited.com/
E-business solutions provider offering network engineering, enterprise business infrastructure, offshore call centre solutions. |
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| Business - Telecommunications - Call Centers - Equipment - Computer Telephony Integration |
 | Eletech Enterprise Co.
http://www.eletech.com/
Digital recorder that logs up to 64 channels of telephone calls. Record, store and manages telephone conversations. |
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 | IP5 Corporation
http://www.ip5.com/
Computer telephony systems. Call center. VoIP VoATM. UnPBX, NT-PBX. CT software. |
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 | XTEND Communications
http://www.xtend.com/
Supply computer telephony integration (CTI) solutions for specialized vertical markets including healthcare, hospitality and public safety. Provides a listing of current distributors and development partners |
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 | Komtel, Inc.
http://www.komtel.com/
Interactive voice response, web-based reporting applications and services for merchandisers and mystery shoppers. |
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 | Computer Telephony Solutions, Inc.
http://www.oaisys.com/
Offering interactive voice response, intelligent call routing and ACD software. |
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 | Java (TM) Telephony API
http://java.sun.com/products/jtapi/
Sun's JTAPI specifications website. Software provides various call center services. |
|
 | Citel Technologies
http://www.citel.com/
Makers of the CITELlink IP and SIP Handset Gateways that bridge legacy Digital and Analog telephone users to IP PBXs, IP Hosted/IP Centrex, and SIP services across multiple vendor platforms such as 3Com, BroadSoft, Mitel Networks, and Sylantro Systems. |
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 | MarkeTel Systems
http://www.predictivedialers.com/
Providing predictive dialers to improve the productivity of outbound call centers. |
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 | SynreVoice Technologies Inc.
http://www.synrevoice.com/
Specializes in providing state-of-the-art computer telephone integration (CTI) and automated voice processing systems. |
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 | Dialogic Corporation
http://www.dialogic.com/
Dialogic designs and manufactures Computer Telephony components for voice FAX, Speech Recognition, IP Telephony, Telephone companies, wireless and Call Center applications |
|
 | Genesys Corporation Homepage
http://www.genesyslab.com/
Enterprise Interaction Management software. Features open, scalable framework and integrated applications that enable call and contact center solutions for voice, Internet, and email. |
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 | Emerging Voice Technology, Inc.
http://www.evtmedia.com/
Software development company specializing in voice applications development, call center automation and line quality testing. |
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 | TALX Home Page
http://www.talx.com/
Providing services and software including interactive voice response (IVR) and CTI. |
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 | Periphonics
http://www.peri.com/
Develops, markets and supports products and professional services for Computer Telephony Integration and Telecom Enhanced Network Services. |
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 | Chrysalis Software
http://www.chrysalis.net/
Chysalis focuses on providing custom and packaged solutions which augment the Nortel Call Center product line. |
|
 | ComTek International
http://www.comtek-intl.com/
Design, development, implementation and support of distributed CTI and IVR software solutions. |
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 | Maxxar Corporation
http://www.maxxar.com/
Full service provider of computer telephony integration and electronic data access solutions. |
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 | Computer Talk Technology
http://www.computer-talk.com/
A call center solutions company specializing in server based automatic call distributors (ACD) and interactive voice response (IVR). |
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 | Interactive Intelligence, Inc.
http://www.inin.com/
Computer telephony solutions for enterprises and call centers providing PBX, ACD, IVR and unified messaging functionality. |
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 | Dialpro Northwest, Inc.
http://www.dialpronw.com/
Providing call center and other CTI products for North American businesses. |
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 | CCS, Inc.
http://www.ccslink.com/
Software which integrates existing telephone systems with host data to provide features such as screen pops, intelligent routing and auto-dialing. |
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 | NetCall Telecom
http://www.netcall.com/
Intelligent telephony services for more efficient customer response, qualification and conversion. |
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 | Noble Systems Corporation
http://www.noblesys.com/
Offering predictive dialers and intelligent inbound call routing products to support blended call centers. |
|
 | Alston Tascom, Inc.
http://www.alstontascom.com/
A call center database information and network telephony system. |
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 | Telenet Solutions
http://www.telenetsolutions.com/
Computer Telephony Integration consulting and systems installation specialists. |
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 | Interactive Telesis Inc.
http://www.interactivetelesis.com/
Provide IVR services, automated consumer surveys for credit/prepaid calling cards, digital recording and playback services, store/dealer locators, automated shareholder communication. |
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 | MASTAR
http://www.mastar.com/
Answering service software that integrates with DID, digital telephone switches and ISDN, and offers message management, paging and billing. |
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 | Welltech Computer Co., Ltd
http://www.welltech.com.tw/
Offering CTI products. Located in Taiwan. |
|
 | ChaseData Corporation
http://www.chasedatacorp.com/
Sells predictive dialing systems and call center software for small and medium companies. |
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| Business - Telecommunications - Call Centers - News and Media |
 | Call Center Times
http://www.callcentertimes.com/
Online magazine with articles on general call center industry issues, workplace issues and information about industry conventions. |
|
 | Contactcenterworld.com
http://www.contactcenterworld.com/
Online news for the industry. |
|
 | Outbound Focus
http://www.outboundfocus.com/
Free newsletter service for outbound call center professionals worldwide, focusing on responsible dialing practices and their effects on telemarketing. |
|
 | Call Center magazine
http://www.callcentermagazine.com/
Call Center Magazine covers products and services that improve customer contact and care by strengthening online communications and quality assistance over the phone. |
|
 | Connections Magazine
http://www.connectionsmagazine.com/
Independent teleservice magazine updated daily to provide information about emerging technologies. |
|
 | Telemarketing Magazine
http://www.tmcnet.com/call-center/telemarketing.htm
A resource providing breakthroughs in technology and service standards. |
|
| Business - Telecommunications - Call Centers - Organizations |
 | American Teleservices Association (ATA)
http://www.ataconnect.org/
Supporting the Teleservices channel dedicated to informing, uniting and advancing the contact center industry |
|
 | Call Center Network Group (CCNG)
http://www.ccng.com/
A networking organization with membership comprised of call center management and industry professionals. |
|
 | Call Centre Association
http://www.cca.org.uk/
UK trade association representing the call and contact centres. |
|
 | Canadian Call Management Association (CAM-X)
http://www.camx.ca/
Industry trade association representing call centers and telephone answering service companies across North America. |
|
 | American TeleServices International
http://www.atsi.org/
Industry accreditation association. |
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